PRIVACY POLICY & PERSONAL DATA PROTECTION
This privacy policy applies to all services provided by the sole proprietorship e-commerce business legally represented by Argyro Petratou, daughter of Benediktos, based in Argostoli, Kefalonia (Ilias Miniati, No. 20) with VAT number 132436745, on the website it maintains, accessible from applications for mobile phones or computers. By accessing and using our services, you agree to this Privacy Policy. Access to and use of our services is also subject to the General Terms and Conditions of Use.
The e-commerce services referenced herein are governed by the provisions of the Applicable Greek Constitution, Greek and European Legislation.
This privacy policy fully complies with the European General Data Protection Regulation (GDPR), as applicable, and incorporates any amendments or revisions thereof.
The aforementioned business reserves the right, at any time, to amend, modify, or update this Privacy Policy. We will notify you (alternatively or cumulatively) of material changes with a visible notice on the above website, via email, or through the business’s application before the changes take effect. Email notifications are only sent if you have given your authorization. Continued use of our services after such notification constitutes tacit acceptance of the revised Privacy Policy.
If you do not agree with such changes, you must contact us immediately and discontinue using our services. We recommend checking this page periodically for the latest information regarding our practices.
Our services are provided based in Argostoli, Kefalonia, Greece, and online. You can contact us either through the website www.trouvaille.gr, via email at info@trouvaille.gr, or through the application. This Privacy Policy will be disclosed to you at the first transaction – contact with us, and you may access it at any time at www.trouvaille.gr/privacy-policy.
When you register on our website to obtain one or more of the offered services, we will request your name, email address, and payment details. We require this information to:
- Communicate with you and provide information regarding the use of our services.
- Process Orders.
- Handle product returns.
- Conduct the relevant Commercial Transactions.
- Prevent and prosecute fraud.
- Fulfill legal, regulatory, tax, and insurance requirements.
The personal information we collect includes:
- Your order history, deliveries, payments, returns, etc., which is protected by exclusive confidentiality and is only accessible by the business’s legal representative.
- User account information provided via our website upon registration and payment completion.
- Your geographic location provided by your mobile phone.
We may disclose your personal data (strictly: first name, last name, father’s name, residence, age) under the following circumstances and always with your consent or as required by applicable law:
- To third parties for the prevention, limitation, or prosecution of fraud upon prosecutorial order or criminal prosecution, or to protect our rights, property, or safety or that of others.
- As required to meet legal, regulatory, insurance, audit, and tax obligations.
Personal information will not be retained longer than legally required. Two annual audits are conducted to assess and delete unnecessary information.
We do not sell, trade, or otherwise transfer your personal information to third parties. Exceptions apply to trusted third parties who assist us in operating our website, conducting our business, or servicing you, provided that such parties agree to keep this information confidential under our privacy and personal data policies.
A cookie is a small text file stored on a user’s computer for record-keeping purposes. The use of cookies by our partners, utility tracking companies, and service providers is not covered by our privacy policy. We do not have access to or control over these cookies. Partners, tracking utility companies, and service providers may use session ID cookies to facilitate navigation or login to the Service. Their privacy policy is available at: https://www.trouvaille.gr/about/privacy
Personal information transmitted to our website is encrypted (e.g., 128-bit Secure Sockets Layer (SSL)), creating a private conversation between your computer and our website. No method of transmission over the Internet is 100% secure; thus, we cannot guarantee absolute security for the transmission of your personal information.
If you wish to request access to your personal information or have any other questions, concerns, or complaints regarding our policies and practices related to personal information, please contact us at info@trouvaille.gr
By providing personal information, we will assume that you consent to the collection, use, and disclosure of such information for the purposes specified in this policy or otherwise at the time of collection. You may withdraw your consent to our collection, use, or disclosure at any time. However, if you withdraw consent for certain uses, we may no longer be able to provide our services to you. To withdraw consent, please email info@trouvaille.gr
