Introduction
The website https://trouvaille.gr/ (hereinafter referred to as the online store or website) is an online commercial store for selling products via the Internet, created and operated by the company under the name ARGYRO PETRATOU, trading as TROUVAILLE ESHOP, with a customer service phone line: 26710301699 and main contact email: info@trouvaille.gr.
The following terms and conditions apply to the use of the online store located at www.trouvaille.gr. Every user who enters and transacts or uses the services of the online store (hereinafter referred to as “visitor” and/or “user” or “customer,” depending on whether they simply visit the store or place an order) is deemed to consent and accept unconditionally the following terms without exception. If any user does not agree with these terms, they must, at their own responsibility, refrain from visiting, using the website, and engaging in any transaction or use of the online store’s services.
General Terms
This website reserves the right to freely modify or revise the terms and conditions of use and transactions from the online store whenever deemed necessary. It undertakes the obligation to inform consumers of any changes through the pages of this online store.
Provided Information & Products
This website is committed to the accuracy, truthfulness, and completeness of the information presented regarding both its identity and the transactions provided through the online store. Within the bounds of good faith, www.trouvaille.gr is not responsible for and is not bound by electronic data entries made by mistake or oversight during common practice and is entitled to correct them whenever such errors are detected.
Limitation of Liability
The online store www.trouvaille.gr is not liable and bears no responsibility for compensation for any potential damage or loss arising from order cancellation, non-execution, or delay in execution for any reason. It does not guarantee the availability of the products presented in the online store but informs customers based on available data. If any change occurs, it undertakes to inform customers in a timely manner about the lack of availability without assuming any further responsibility.
The online store provides its content (e.g., information, names, photos, illustrations), products, and services available through the website “as is.” Under no circumstances shall www.trouvaille.gr be liable civilly or criminally for any damage (positive, special, or consequential) suffered by a visitor of the online store or any third party, related to the operation or use of the website or inability to provide services, products, or information available from it or from unauthorized third-party interventions.
Intellectual Property
The content of this website constitutes the intellectual property of ARGYRO PETRATOU – TROUVAILLE ESHOP, with all rights reserved that are not expressly granted herein. All intellectual property rights contained in this website belong to www.trouvaille.gr or legally concern third parties. By accessing this website, you agree to comply with the above intellectual property laws.
Trademarks
The content of the website, trouvaille.gr, and the trademark TROUVAILLE are the property of ARGYRO PETRATOU. Product and company names mentioned on this website may be trademarks or trade names of their respective owners. Access to this website should not be construed as granting, by implication or otherwise, any license or right to use any trademarks, logos, images, or representations appearing on this website without prior written consent from us or their respective owners.
Links on the website: trouvaille.gr
The links (hyperlinks) included in the online store lead either to pages within the store or in some cases redirect the user from the store to third-party websites. These associated websites are not under the control of trouvaille.gr, and the online store bears no responsibility for the content of any such website, any link contained within a linked website, or any updates or changes to such websites.
The website is not responsible for web broadcasts or any form of transmission received from any linked website. The online store provides these links solely for the convenience of users. The use of these links is not mandatory for the visitor/customer, and their inclusion in the online store does not imply that the store endorses or accepts their content.
Personal Data Protection
The company ARGYRO PETRATOU / trouvaille jewelry created this website solely to serve its customers. The website trouvaille.gr is simple and user-friendly and designed to meet the specific needs of each user.
To better serve you, it is essential for you, our customer, to provide us with specific information regarding the execution of your order, which is safeguarded by us.
This Privacy Policy and the accompanying Terms and Conditions describe the method of collecting data from the website www.trouvaille.gr, the use of such data by us, and the terms of use of this website. This Privacy Policy applies exclusively to the personal data you provide us during your orders on this website.
General
The information voluntarily provided by users of the mentioned website is used by trouvaille.gr to ensure direct and effective communication with the store, provide responses to specific user queries, and ensure proper order execution.
The information collected through the website aims to measure traffic, determine customer demands for more products, and facilitate transactions with the company.
Trouvaille.gr does not distribute to any organization or partner that is not connected with www.trouvaille.gr the electronic addresses or any other information concerning its users and customers.
Information Collection
Trouvaille has designed its website so that users can visit it without revealing their identity unless they choose to do so. Users are requested to provide their personal data only if they wish to:
– Place an order,
– Register on the website, and/or
– Send an email to info@trouvaille.gr.
Use of Information
The trouvaille.gr website collects four types of information about users:
(1) Details that the user provides when registering as a customer,
(2) Details that the user provides in order for their order to be processed by trouvaille.gr,
(3) Details that the user provides when participating in competitions conducted from time to time,
(4) Details that the user provides when logging in through another platform (iOS, Android applications, Facebook, Google).
When completing any order form on our website, you will be asked for your full name, address, postal code, email address, phone number, credit card details (if you have chosen this payment method), and the payment method for your order. Additionally, you may be asked for more specific information, such as shipping and delivery details of an order, invoicing details, or information regarding an offer you have requested.
Trouvaille.gr uses the information you provide during the electronic submission of the form to contact you regarding:
(i) the delivery of your order,
(ii) confirmation and identification of the customer when necessary,
(iii) new or alternative products offered by www.trouvailleeshop.com,
(iv) special offers from www.trouvaille.gr,
(v) receipt of gifts following a competition draw.
You have the option to choose whether you wish to receive such communications from www.trouvaille.gr by sending your request via email to: info@www.trouvaille.gr
Access to Information
Every order processing requires the collection of personal information to deliver or reserve an order. By providing your personal data, you consent to the use of this data by trouvaille.gr employees for the purposes mentioned above. Trouvaille.gr requires its employees and website maintainers to provide users-customers with the level of security mentioned in this Privacy Policy. In no other case can www.trouvaille.gr share your personal information without your prior consent, except where required by legal means. Please note that under specific conditions permitted or required by law or based on a court decision, the collection, use, and disclosure of your personal data, collected online without your prior consent, may occur (for example, in the case of a court order).
Cookies
Trouvaille.gr may use cookies as part of the facilitation and operation of its services through its website. Cookies are small files sent and stored on the user’s computer, allowing websites like trouvaille.gr to operate smoothly and without technical anomalies, collect multiple user selections, recognize frequent users, facilitate user access, and collect data to improve website content. Cookies do not harm users’ computers or the files stored on them. We use cookies to provide you with information and to process your orders. Cookies are automatically deleted after you leave the site. You should be aware that cookies are absolutely necessary for the proper and uninterrupted functioning of the trouvaille.gr website.
Correction, Modification, or Deletion of Information
Trouvaille.gr allows its users to correct, change, supplement, or delete data and information provided to it. If you choose to delete information, trouvaille.gr will act to remove this information from its records immediately. For the protection and security of the user, trouvaille.gr will attempt to ensure that the individual making the changes is indeed the same person as the user. To access, change, or delete your personal data, report issues related to the website’s operation, or ask any questions, contact trouvaille.gr at info@trouvaille.gr. Changes or corrections to your personal data can also be made through the registration page of trouvaille.gr. Please note that we will do our best to protect your personal data, but the protection of your password on our website also depends on you.
Transaction Security
Trouvaille.gr is committed to ensuring the security and integrity of the data it collects about its website users. The website has adopted procedures that protect the personal data users provide, whether submitted online or by other means (e.g., by phone). These procedures protect user data from any unauthorized access or disclosure, loss or misuse, and alteration or destruction. They also help ensure that the data is accurate and used correctly. Your connection to the website is secure because it uses SSL (Secure Socket Layer) technology. SSL technology relies on a key code to encrypt data before it is sent over the SSL connection. The security check between data and the server is based on this unique key code, ensuring complete communication integrity. The following browsers support the SSL protocol and are recommended for connecting to trouvaille.gr: Netscape Navigator, Internet Explorer, Mozilla Firefox, Opera, and Safari.
Periodic Changes
Trouvaille.gr continually expands, updates, and improves its website and related products and services. Accordingly, this policy will also be updated periodically. We recommend that you read this procedure regularly to stay informed about any changes to this privacy policy. This policy will be modified from time to time without prior notice to users. Acceptance of Privacy Protection Procedures Implemented by trouvaille.gr By using this website, you accept and consent to this Privacy Policy as well as the terms and conditions of use of the website announced through it.
At the following links, you can read the terms regarding the policies we follow for order processing. The terms described in the following links are part of this document, and using this website implies that you consent to them:
